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Check-in was at 4:00. We showed up at 4:45 after checking in online, and the place hadn't been cleaned yet. We have two young kids so that was very inconvenient. We called the office to let them know, and they said let me call you back so I can talk to the cleaning lady. She called me back and the phone cut off. I missed her call and she left me a message that they just needed to change the sheets. Still NOT okay. The next morning my husband went to the office to show them pics of the stained couch, cracked tile, and shower problems. She told him, “I'm sorry I am just the middle man and when let the manager know. They should give you a call later.” We never heard from anyone. We will not book this place again!! The location is great, but the property and management were lacking to say the least.
Visited July 2022
Written July 22, 2022. This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor does not check Vrbo reviews.
I LOVE this unit. everything was very nice. I know it was a hectic weekend and everyone was running as fast as they could but watch you "maid" service. I didn't have bath mats, only 1 kitchen towel and since there was no paper towel and i didn't bring any i could have used another kitchen towel to dry dishes. There wasn't anything to set dishes on to drain but the towel...hated to get excess water on counter.
Visited May 2022
Written June 1, 2022. This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor does not check Vrbo reviews.
Our troubles started before we even arrived. My husband had to call and submit our agreement and licenses multiple times. When we called to find out why we hadn’t gotten check-in information we were informed that our final payment wasn’t processed because they switched systems. How were we supposed to know this?
Upon arrival there were many things different than what was described in the advertisement. Disappointing, but it happens when a company has many units and doesn’t make the description individualized.
Neither the coffee machine or the stovetop worked for any of the time during our stay. I called multiple times and one of the times was informed that there were no prior notes from my previous call. I also asked for more towels several times, which were promised but never delivered. The stovetop was never addressed and a new coffee maker was brought the evening before our check-out.
Needless to say, we do not recommend this property. Apparently there are several companies that own throughout the complex. The management staff on site does not have anything to do with the condos except for parking. Not something we have previously dealt with and makes a HUGE difference in your stay. We will not be staying a location without property management on site again.
Visited June 2021
Written June 6, 2021. This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor does not check Vrbo reviews.