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Semi attached dublex to port to the...

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Overview
3 bedrooms
2 bathrooms
5 guests
7 nights minimum 
Condo/Apartment
House Rules
Pets not allowedKid friendlySmoking allowed
Bedrooms
1 Queen1 Double2 Singles
Bathrooms
1 Half bath1 Full bath

Meet the host
MARIA CATALINA RAMIS MORRO R
Hosting since July 2007
Languages spoken: Spanish
Response Rate: 100%
Response Time: Within a few hours

Contribute
Reviews (4)
Emma1603
Emma1603
Colchester, United Kingdom4 contributions
Mr
First off I would say that the property is a nice size for a family and it was very clean. However the owner of the apartment was very unhelpful and also rude with a severe lack of customer service skills. I did have a few doubts after booking with her, I’d contacted her to ask about any private transfer services she may have set up or other transfer options and costs. Her reply was that she didn’t have anything and there were taxis from airport and local town that we could take but she didn’t know costs. I’ve stayed in many private holiday rentals and have always found the owners able to give this kind of information; it’s just basic customer care. I then had to contact her just before our holiday date to find out access/check in details. In her reply she mentioned access to the apartment at 5pm despite the details online stating check In was was from 3pm. I queried this with her and asked if it could be earlier as per the website details. This is due to the fact we had 2 children with us and I have a chronic health condition whereby I would need access to rest/sleep esp after travelling. She said it wasn’t possible and we could leave our luggage and go shopping. On arrival we didn’t get access until 5pm even though we was there at approx 2pm. I’ve never before experienced such a late check in time. On the 3rd day the hot water supply stopped. We called to report this. We got a response back from owner stating she had arranged for a workman to attend the following day to fit a new thermostat. No one had been to the apartment to.assess what the problem was with the boiler so it makes me believe that she was already aware there was a problem with the boiler before we arrived. I can’t think of anyone who would arrange to have a new thermostat fitted before they had carried out checks to see if it was due to a simple problem. She arrived with the workmen the next day and said sorry The boiler got changed at no point following that did she ask if everything was now ok and is we were satisfied with outcome. Again this is just good customer care. On the last day of our holiday we didn’t have a flight until 11.30pm that evening, so had a whole day to get through, hindered by our luggage. The check out time was 10am. We decided that we would spend the day at the complex and communal pool. Everything we had was packed in our cases and taken out of the apartment. We decided that we would sit on the back veranda of the apartment whilst the children played in the communal pool just beyond this. If anyone had come along we would have willingly moved but we were not causing any problem or blocking anyone. At approx 3pm cleaners arrived at the apartment they said to us not to move as wasn’t in their way and the apartment was empty from our belongings. A bit later Maria the owner Arrived, she started to question Us and spoke very rudely about us being there. I did point out that all of our belongings were out of the apartment and we hadn’t been accessing it. She continued to rant at us. I totally understand Change over days for holiday accommodation however due to the fact that the next renters were not due until 8pm that evening and the fact we wasn’t using inside the apartment and the cleaners had told us to stay put when they arrived. I feel it was pretty unreasonable for her to act the way she did. This was even picked up by one of the cleaners who told us to come and sit down again after the owner had left. Even one of the other resident told us to use their sunbeds which were around the lido. Very disappointed with our experience and could not recommend to others
Visited August 2019
Written August 25, 2019. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Catalina R
Maria Catalina R
Hi Emma: I am very sorry for the breakdown you had with the hot water boiler during your stay in the apartment, these are things that cannot be anticipated, when I enter the apartment I did not know that I would have problems as you say, in fact, there were Hot water the problem came the next day and was solved in less than 24 hours, of course I would not have delivered the apartment with hot water problems if I had known. In Mallorca, the technician does not go before looking at the breakdown as you say, but when he comes to the moment, he values ​​what has to be done and is repaired, so it is quickly solved. I feel I could not have the check-in at three in the afternoon as well as it puts on the Tripadvaisor website and it was two hours later, that is to say at five in the afternoon, it was because this day there was entry and exit of customers and the cleaning had to be done, for this reason I agree that the final day of your vacation if you had entered two hours later you will leave with a difference of two hours, that is, instead of leaving at ten hours as you put in the page was done at twelve o'clock, but at four o'clock in the afternoon they were still occupying the terrace of the apartment with their equipment and taking a bath in the pool, because they had decided to end up spending the day in the pool, It is normal that when the stay of the reservation is finished the apartment and its facilities are vacated, the problem was that cleaning had to be done because other customers were waiting for their check-in even if you did not see them, if it had not been so I would have been or delighted that they finished enjoying their vacations in my apartment and its facilities. I apologize for everything that happened and I hope to receive you again, I remain at your disposal. Katherine.
Written November 27, 2019. This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Elabate
Elabate
1 contribution
Inmejorable
El dúplex tiene una ubicación inmejorable, cerca de la Playa, supermercado, y avenida donde pasan buses y taxis. Catalina fue muy atenta, esperándome a pesar de la demora y dejando sus datos por cualquier inconveniente. El dúplex es tal cual se ve en las fotos. Sin dudarlo volvería. Muchas gracias.
Visited September 2016
Written October 2, 2016. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mary R
Mary R
1 contribution
Brilliant holiday location
I stayed with my husband and four children. Maria met us to welcome us and provided fresh fruit, wine, cheese & chocolate milk for kids. Such a kind gesture. The apartment was clean, bright & well equipped. It's location was fantastic, short walk to a fabulous beach, beside shops & restaurants & 10mins walk to Hydropark. The pool was clean and the local neighbours very friendly. We would certainly go back here for another great holiday.
Visited June 2016 Travelled with family
Written June 17, 2016. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Catalina R
Maria Catalina R
We are very pleased of your comments and happy to know that you have enjoyed the days that you spent on the apartment. i hope you come back again on your next holidays. We are absolutely delighted with your stay. Have a friendly regard. Maria Catalina
Written June 19, 2016. This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Iwona
Iwona
1 contribution
genial
El apartamento es muy bonito y limpio. La dueña, Sra. Cati, estuvo muy pendiente de que no faltara nada. Los niños disfrutaron mucho porque la piscina estaba justo en frente de la casa. Muy buena localizacion. Todo cerca de supermercados, farmacia y la playa. Lo pasamos genial! Este año volveremos aqui!
Visited June 2015
Written February 19, 2016. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

gemmatipper
gemmatipper
Coventry, United Kingdom3 contributions
The best holiday we have ever had!!!!!
We rented the house for 3 weeks in the summer. there was me, my partner, 2 young children and my mum. it was a home away from home and we have already booked to go back again next year. the familys that live in the small complex are so friendly and we now keep in touch with them. it was without a doubt the best holiday. the shops and beach are so close which was good with having 2 small children. the house was lovely and clean and plenty of space for us all.
Visited July 2015 Travelled with family
Written September 22, 2015. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

asanzano58
asanzano58
2 contributions
Fantasticas vacaciones
Acabamos de de pasar una semana en Alcudia y el apartamento fantástico a cumplido con creces tods nuestras expectativas, muy bien situado y sobre todo súper limpio, Catalina la dueña un encanto nos atendió perfectamente y nos dio todo tipo de indicaciones para movernos por la isla, Volveremos.
Visited September 2015 Travelled with friends
Written September 15, 2015. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Alberto M
Alberto M
5 contributions
Buena relación calidad-precio
El apartamento está muy bien situado, cerca de la playa, con parking propio y la piscina a medio metro. Muy limpio y todo en buen estado salvo algunas cosillas tontas que hay que mejorar: la alcachofa de la ducha estaba un poco rota, no había escobillas en los baños y las camas no están mal pero se pueden mejorar. No había un Fairy ni estropajo o similar, es algo muy barato y por eso mismo creo que lo debe proporcionar el dueño. Son pequeños detalles que me hubieran hecho darle los 5 puntos pero me hacen quedarme en 4. Por lo demás lo pasamos muy bien. Tuvimos problemas con algún vecino que estuvo hablando en alto y bañándose en la piscina más tarde de las 2 de la madrugada un par de días pero eso no es culpa del dueño.
Visited September 2015
Written September 7, 2015. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Llorenc V
Llorenc V
Sencelles, Spain1 contribution
Buenas vacaciones
Estuvimos 7 días en junio. 3 adultos y dos niños. Nos gusto mucho el apartamento, perfecto para unos días de vacaciones. Totalmente equipado. La mejor zona de alcudia a 3 min de la playa y con todos los servicios muy cerca. La propietaria nos atendió en todo lo que necesitamos. Recomiendo.
Visited June 2015 Travelled with family
Written July 11, 2015. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

pozbel
pozbel
Valencia, Spain1 contribution
Estancia Ideal
Apartamento muy bien equipado, piscina a dos metros de la puerta de la propia terraza. Playa a 4 minutos andando. Supermercados, panaderia, bares, estanco....de todo en 100 metros a la redonda Ideal para familias, amigos......para todos Solo una pega. En la web pone que hay wifi y no hay
Visited July 2015 Travelled with family
Written July 9, 2015. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Catalina R
Maria Catalina R
Hola: Muchas gracias por su puntuación me alegro que su estancia fuera ideal,lamento que en el apartamento no se pudiera conectar a internet, por lo tanto le pido disculpas, no habia wifi por deficiencias de cobertura, ahora después de haberse supsanado estas deficiencias el wifi ya funciona perfectamente. Espero nuevamente su visita. Un saludo. Catalina.
Written October 20, 2015. This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amanda S
Amanda S
Liverpool, United Kingdom16 contributions
Lovely community
We stayed here for one week end of June , the owner greeted us, even thou it was after midnight,which was nice. The condo, was very spacious, and the pool, was a good size. The neighbours were friendly, and chatty which was a bonus. The condo is in a good central location and is across the road from the beach , the beach is amazing, my three children loved it, Alcudia is a beautiful place, will be goin back. Thank you Catalina .
Visited June 2014 Travelled with family
Written June 30, 2014. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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What this rental offers
Entertainment
  • Television
Outdoor amenities
  • Balcony
  • Deck
  • Shared outdoor pool (unheated)
  • Terrace
Indoor amenities
  • Air conditioning
  • Internet access
  • Cable television
Wi-fi and internet
  • Wi-fi
Nearby
  • Golf course (within 30 mins drive)
  • Golf course (within 15 min walk)
  • Horse riding facilities
  • Tennis court
  • Hiking areas
  • Countryside area
Kitchen and dining
  • Freezer
  • Refrigerator
  • Kettle
  • Microwave
  • Cooker
  • Toaster
Location info
  • Beachfront/Lakeside
  • City getaway
Things to do
  • Watersports
  • Cycling areas
Parking
  • Secure parking available
Bathroom and laundry
  • Iron
  • Linens provided
  • Towels provided
  • Washer

Availability
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Map
About the neighbourhood
Access
Car not needed
Activities nearby
Golf course (within 30 mins drive)Golf course (within 15 min walk)Horse riding facilitiesTennis courtWatersports

Things to know
Check in / out timings
Check in after 4 p.m. Check out by 10 a.m.
Cancellation policy
  • 100% refund within 24 hours after booking (provided the stay is at least 60 days away).
  • 50% refund* if you cancel at least 4 weeks before check-in
  • No refund available once booking is confirmed

About this property

First, check the Availability tab on this page to see if your dates are available. If they are, contact the owner via the Tripadvisor Rental Inbox to confirm availability.

Initially, you may contact the owner via the Tripadvisor Rental Inbox. This inbox is created after you send your first message or booking request to the owner. After you've made your first payment, you'll be able to see the owner's contact information.

This owner will contact you via the Tripadvisor Rental Inbox.

You can send another message via the Tripadvisor Rental Inbox to ask if the property is still available.

For this property, please use a credit card to pay via the Tripadvisor Rental Inbox. Once the owner approves your stay, he or she will send you a quote, which will include payment instructions.

Yes. Payments made via the Tripadvisor inbox are covered by our Peace of Mind Protection.


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Property #NI222793430

Frequently Asked Questions about Adosado dúplex en Puerto Al...

Adosado dúplex en Puerto Al... is able to accommodate up to 5 guests. See all property details.

Adosado dúplex en Puerto Al... has 2 bathrooms available. See all property details.

Adosado dúplex en Puerto Al... has 3 bedrooms available. See all property details.

Stays at Adosado dúplex en Puerto Al... must last at least 7 nights. See all property details.

UPDATED 2024 - Adosado duplex en Puerto Al... - Holiday Rental in Port d'Alcudia - Tripadvisor