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Heatherbrae in Middleton-in-Teesdale, Durham sleeps twenty-four in ten bedrooms.The living areas in the property consist of a kitchen/diner equipped with a range cooker with electric oven and gas hob, fridge/freezer, two dishwashers, dining seating, Smart TV and a woodburning stove, a kitchenette with electric oven and hob, fridge and a microwave, a utility with washing machine and a tumble dryer, a living room with Smart TV and open-fire, a snug with woodburning stove and a games room with pool table. The bedrooms consist of a super-king-size with en-suite shower room, three super-king-size, a king-size, two doubles, a family room with king-size and a single with trundle, a family room with super-king-size, single and cot with en-suite bathroom and a twin, along with a bathroom, shower ro...Heatherbrae in Middleton-in-Teesdale, Durham sleeps twenty-four in ten bedrooms.The living areas in the property consist of a kitchen/diner equipped with a range cooker with electric oven and gas hob, fridge/freezer, two dishwashers, dining seating, Smart TV and a woodburning stove, a kitchenette with electric oven and hob, fridge and a microwave, a utility with washing machine and a tumble dryer, a living room with Smart TV and open-fire, a snug with woodburning stove and a games room with pool table. The bedrooms consist of a super-king-size with en-suite shower room, three super-king-size, a king-size, two doubles, a family room with king-size and a single with trundle, a family room with super-king-size, single and cot with en-suite bathroom and a twin, along with a bathroom, shower room, second-floor bathroom, separate WC, bathroom and two cloakrooms. Outside there is an enclosed rear garden with lawn, furniture, two hot tubs, barbecue and a tennis court, as well as off-road parking for ten cars. Within 1 mile you will find a shop and within 0.9 miles, a pub and please note that this is a pet-free and non-smoking property. WiFi, fuel, power, bed linen and towels are all included in the price. Heatherbrae is a fantastic dwelling for you and your loved ones to indulge a getaway to Durham.
Amenities: BT Fibre To The Premises 900Mbps. 13 x TVs/Smart TVs and WiFi, selection of books, pool table. No smoking inside the building – smoking place available on the terraces. Bed linen and towels includes in rent – professionally laundered.
Enclosed rear garden with lawn, furniture, two hot tubs, barbecue, and a tennis court. Tree house. Terraces. Rope swing. Bike storage shed. Off-road parking for 10 cars.
Two cots, a third cot is available by prior request, two highchairs. Additional Z-Beds are available upon request. Pets: We know for those of you with pets, that going away can sometime be challenging as you want to take them with you, so we after several requests we have changed our policy and welcome pets, but these must remain on the ground floor only. As we live in a farming community, anyone with large or energetic dogs or dogs likely to stray off the property must be kept on a lead whilst in the garden. You can also arrange deliveries from major supermarkets, please contact the owner for more information. Pet allergies: If anyone who has already booked and has pet allergies, or wants to book in future, please kindly contact me and we will make special preparation prior to your visit to ensure that you enjoy your stay. Food & Drink: The village is <1 mile away and has a range of shops, a hotel, pubs and eateries and take aways. Very reputable farm shops close to Barnard Castle with excellent range of fresh produce. Local craft brewery who can deliver – please contact the owner well in advance of your arrival date. Executive chef can be provided for those special occasions, please contact the owner well in advance of your arrival date. Note: Please be considerate of neighbouring properties, the hot tubs are available in the evening, but please be mindful of the noise after 10pm. Note: Groups under the age of 25 are welcome but only with prior approval from the property owner, so please contact Sykes before you book. Note: We would welcome both hen parties and stag parties, only with the express pre-approval of the property owners and following a telephone discussion, please therefore kindly contact Sykes before you book - special booking conditions “may” apply, depending on the booking party - please kindly follow the guidance otherwise the good housekeeping bond may be withheld; and you may be asked to leave the property where there are serious complaints - whilst we want everyone to have a thoroughly enjoyable stay, and hopefully be a returning guest, we also value the relationships with our neighbours and kindly ask that guests follow our guidelines. Note: We have additional pull-out singles and z-beds, and have catered for up to 28 guests with these beds being deployed in existing bedrooms.
Region: Rich with fascinating historical sights and rolling countryside, experience Durham's breath-taking views from its position atop a craggy hill. From the iconic Romanesque Cathedral and 11th century Durham Castle nestled in the centre of town, to its sleepy villages and thriving Heritage Coast, Durham is the perfect holiday choice.
Town: The charming Pennine town of Middleton-in-Teesdale is located in the centre of Teesdale, in an Area of Outstanding Natural Beauty, nestled by the banks of the River Tees. This bustling town is bordered by beautiful walking scenery, including high open moorland and charming forested valleys, and it offers a decent selection of stores, pubs, and restaurants. Among the most breathtaking sites in the area are the surrounding waterfalls of High Force, Gibson's Cave, and Cauldron Snout. The local market town of Barnard Castle is accessible and provides a full range of
Having previously enjoyed a fabulous family celebration at Heather Brae, our return visit was met with sloppy standards and extremely poor customer service. A change in ownership has clearly come with a disappointing deterioration in approach.
A glaring tear in the pool table, flies in the annexe, luke warm water throughout and one of the two hot tubs not heated to temperature for 50% of our stay meant we received nothing like the luxurious stay we had paid for. Not an instruction booklet in sight and a complete lack of suitable resolution, any kind of compensation or forthcoming apology from the owner: “getting hot tub repair companies is not like getting a plumber, you know!’
Expecting a customer to pay the sums of money we did and be satisfied with a housekeeper’s (albeit noble) attempt to fix a pool table green with superglue is utterly laughable! Two of the main selling points for us were the pool table and the two hot tubs (not one hot tub, two, there were 20 of us after all!) and none of these features were fully workable.
We can forgive errors and we can forgive breakdowns but we cannot forgive the sheer absence of customer service. Messages that were ignored, an unhelpful, dismissive attitude and lack of appreciation for the impact this had on our experience.
Thanks for nothing Julian…we overpaid and you definitely under-delivered, leaving a 70-year-old mother and grandmother celebrating her big birthday frustrated and saddened.
Visited March 2023
Written April 7, 2023. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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What this rental offers
Wi-fi and internet
Wi-fi
Indoor amenities
Central heating
Internet access
Location info
City getaway
Parking
Parking available
Kitchen and dining
Dishwasher
Freezer
Refrigerator
Kettle
Microwave
Cooker
Toaster
Entertainment
Game Room
Ping Pong table
Pool table
Television
Bathroom and laundry
Dryer
Linens provided
Towels provided
Washer
Things to do
Fishing spots available
Outdoor amenities
Private yard
Nearby
Golf course (within 15 min walk)
Tennis court
Countryside area
Map
Getting there
Newcastle Airport
51.2 km
Durham Tees Valley Airport
44.5 km
Restaurants
Middleton In Teesdale Fish and Chip Shop
16 min
The Crown at Mickleton
3.4 km
The Tees'pot
19 min
The Forresters Bar & Restaurant with Rooms
17 min
Attractions
Grassholme Observatory
4.3 km • Observatories & Planetariums
Eggleston Hall Gardens
5.6 km • Gardens
High Force Waterfall
7.8 km • Waterfalls
Low force
7 km • Bridges
Activities nearby
Fishing spots availableGolf course (within 15 min walk)Tennis court
About this property
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